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  • BSI
    PD ISO/IEC TS 20000-11:2021 - TC Tracked Changes. Information technology. Service management - Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
    Edition: 2021
    $736.46
    / user per year

Description of PD ISO/IEC TS 20000-11:2021 - TC 2021

This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:

  1. an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

  2. an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 ;

  3. an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1 .

Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.



Standard NumberPD ISO/IEC TS 20000-11:2021 - TC
TitleTracked Changes. Information technology. Service management - Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
StatusUnder Review
Publication Date2021-12-15
DescriptorsComputers, Data processing, Computer networks, Management, Management techniques, Management operations
ICS03.080.99 Other services, 35.020 Information technology (IT) in general
CommitteeIST/60/2
ISBN978 0 539 20598 5
PublisherBSI
Pages196

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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