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  • BSI
    BS ISO/IEC 20000-10:2018 Information technology. Service management - Concepts and vocabulary
    Edition: 2018
    $442.60
    / user per year

Description of BS ISO/IEC 20000-10:2018 2018

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000‑1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

  1. organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

  2. organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

  3. organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

  4. practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).



Standard NumberBS ISO/IEC 20000-10:2018
TitleInformation technology. Service management - Concepts and vocabulary
StatusUnder Review
Publication Date2018-09-18
ReplacesPD ISO/IEC TR 20000-10:2015
Identical National Standard OfISO/IEC 20000-10:2018
DescriptorsData processing, Data handling, Handbooks, Training, Marketing, Organizations, Quality management, Personnel management, Fieldwork, Personnel, Data acquisition, Consumer-supplier relations, Instructions for use, Records (documents), Management, Vocabulary, Quality auditing, Questionnaires, Quality assurance systems
ICS03.080.99 Other services, 35.020 Information technology (IT) in general
CommitteeIST/60/2
ISBN978 0 580 52021 1
PublisherBSI
Pages38

The following editions for this book are also available...

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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