MADCAD.com - The Cloud-Based Reference Library

- Free Trial - Webinar - Feedback

Cart (0)

No items in cart.

Total

There is a technical issue about last added item. You can click "Report to us" button to let us know and we resolve the issue and return back to you or you can continue without last item via click to continue button.

Home

Content

eLibrary

Not a subscriber? Register for a trial account.

Username:
Password:

Incorrect username/password.

Already a subscriber?

MADCAD.com Free Trial

Sign up for a 3 day free trial to explore the MADCAD.com interface, PLUS access the
2009 International Building Code to see how it all works.

If you like to setup a quick demo, let us know at support@madcad.com
or +1 800.798.9296 and we will be happy to schedule a webinar for you.

Email *
Password *
Confirm *
First Name *
Last Name *
Title
Company Name *
Company Size *
Industry *
Address *
Address 2
City *
State *	Zip *
Country *
Phone *
How did you hear about MADCAD.com? *

Print page(s), starting from page (current page)

Continue to Print

Reset password

Enter your personal account email address to request
a password reset:

Reset password

Enter your account email address to request
a password reset:

Save As:

Are you sure you want to delete this group?

Security check

Please check the following box:

Please login to your personal account to use this feature.

Email:

Password:

Forgot your password?

Remember me for one month

Need a login? Register now.

Please login to your authorized staff account to use this feature.

Username:

Password:

Are you sure you want to empty the cart?

There were no books found for the applied search filters.

CLICK TO START OVER

Report To Us

Please fill the form below so that we can contact you.

Full name*
Email*
Phone

Contact us for a custom quote

Please fill the form below and a member of our staff will contact you shortly. The contents of your cart will automatically be sent to us so we can provide an accurate custom quote.

Company*
Full name*
Email*
Phone

To continue with accurate pricing,
please select your company type below:

Large goverment organizations

Large multi-national corporation (more than $5B annual revenue)

None of the above

Your company has a special pricing case for IEEE.
For pricing, please contact us by filling out the form.

Full name*
Email*
Phone
Your selection

We need your input!

Are you a code official in a jurisdiction with less than 300,000 population?

Yes No

This item is only available for the code officials of jurisdictions less then 300K population.

If you do not meet the criteria item will be removed and you will be able to continue shopping other items.

Cart Warning

eLibrary > BS ISO 24510:2024 - TC Tracked Changes. Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users >

BS ISO 24510:2024 - TC Tracked Changes. Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users, 2024

A-30439797.pdf [Go to Page]
undefined
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Elements of the service relating to users [Go to Page]
4.1 General
4.2 Access to water services
4.3 Provision of the service [Go to Page]
4.3.1 Application and termination of the service
4.3.2 Water services
4.3.3 Water quality
4.4 Contract management and billing [Go to Page]
4.4.1 Service agreement
4.4.2 Billing
4.5 Promoting a good relationship with users
4.6 Protection of the environment
4.7 Safety and emergency management
5 Objectives for the service in respect of users’ needs and expectations [Go to Page]
5.1 General
5.2 Access to water services
5.3 Provision of the service [Go to Page]
5.3.1 Time to establish new service provisions
5.3.2 Repairs
5.3.3 Price of service
5.3.4 Quantity of water services
5.3.5 Water quality
5.3.6 Level of service
5.3.7 Coverage and availability of water services
5.4 Contract management and billing [Go to Page]
5.4.1 Availability of a clear service agreement
5.4.2 Water consumption
5.4.3 Accuracy of billing
5.4.4 Response to billing complaints
5.4.5 Clarity of billing
5.4.6 Methods of payment
5.5 Promoting a good relationship with users [Go to Page]
5.5.1 General
5.5.2 Written contact
5.5.3 Telephone contact
5.5.4 User visits to the offices of the water utility
5.5.5 Online customer relationship service
5.5.6 Social media
5.5.7 Visits to the user
5.5.8 Complaints and requests
5.5.9 Notification of restrictions and interruptions
5.5.10 Notification of an abnormal water situation
5.5.11 Availability of service information
5.5.12 Community activities
5.5.13 Participation of the users
5.6 Protection of the environment [Go to Page]
5.6.1 Sustainable use of natural resources
5.6.2 Wastewater treatment
5.6.3 Environmental impact
5.7 Safety and emergency management
5.8 Higher user and regulatory demand
5.9 Available technologies
6 Guidelines for satisfying users’ needs and expectations [Go to Page]
6.1 General
6.2 Access to water services
6.3 Provision of the service [Go to Page]
6.3.1 Time to establish new service provisions
6.3.2 Repairs
6.3.3 Price of service
6.3.4 Quantity of drinking water supply
6.3.5 Drinking water quality
6.3.6 Aesthetic aspects of water
6.3.7 Pressure of drinking water supply
6.3.8 Continuity of drinking water supply
6.3.9 Coverage and availability of drinking water services
6.3.10 Coverage and availability of wastewater services
6.3.11 Stormwater management
6.4 Contract management and billing [Go to Page]
6.4.1 Content of the service agreement and water consumption measurement
6.4.2 Response to billing complaints
6.4.3 Clarity of billing
6.4.4 Methods of payment
6.4.5 Payment management
6.5 Promoting a good relationship with users [Go to Page]
6.5.1 General
6.5.2 Written contact
6.5.3 Telephone contact
6.5.4 User visits to the offices of the water utility
6.5.5 Online customer relationship service
6.5.6 Social media
6.5.7 Visits to the user
6.5.8 Complaints and requests
6.5.9 Notification of restrictions and interruptions
6.5.10 Notification of an abnormal water situation
6.5.11 Availability of service information
6.5.12 Community activities
6.5.13 Participation of the users
6.6 Protection of the environment [Go to Page]
6.6.1 Sustainable use of natural resources
6.6.2 Wastewater treatment
6.6.3 Environmental impact
6.7 Safety and emergency management
7 Assessment criteria for service to users [Go to Page]
7.1 General
7.2 Access to water services
7.3 Provision of the service [Go to Page]
7.3.1 Time to establish new service provisions
7.3.2 Repairs
7.3.3 Price of service
7.3.4 Quantity of drinking water supply
7.3.5 Drinking water quality
7.3.6 Aesthetic aspects of water
7.3.7 Pressure of drinking water supply
7.3.8 Continuity of drinking water supply
7.3.9 Coverage and availability of drinking water services
7.3.10 Coverage and availability of wastewater services
7.3.11 Property flooding by wastewater
7.3.12 Property flooding by stormwater
7.4 Contract management and billing [Go to Page]
7.4.1 Content of the service agreement and consumption measurement
7.4.2 Accuracy of billing
7.4.3 Response to billing complaints
7.4.4 Clarity of billing
7.4.5 Methods of payment
7.5 Promoting a good relationship with users [Go to Page]
7.5.1 General
7.5.2 Written contact
7.5.3 Telephone contact
7.5.4 User visits to the offices of the water utility
7.5.5 Online customer relationship service
7.5.6 Social media
7.5.7 Visits to the user
7.5.8 Complaints and requests
7.5.9 Notification of restrictions and interruptions
7.5.10 Notification of an abnormal water situation
7.5.11 Availability of service information
7.5.12 Community activities
7.5.13 Participation of the users
7.6 Protection of the environment [Go to Page]
7.6.1 Sustainable use of natural resources
7.6.2 Wastewater treatment
7.6.3 Stormwater treatment
7.6.4 Environmental impact
7.7 Safety and emergency management
8 Assessment of water services [Go to Page]
8.1 General
8.2 Assessment policy
8.3 Goal and scope of the assessment
8.4 Parties involved in the assessment
8.5 Methodology of assessment
8.6 Service assessment criteria
8.7 Resources to conduct the assessment
8.8 The production of output and recommendations for the use of the output
9 Performance indicators [Go to Page]
9.1 General
9.2 Performance indicator systems [Go to Page]
9.2.1 Key components of a performance indicator system
9.2.2 Performance indicators
9.2.3 Variables
9.2.4 Context information
9.3 Quality of the information
9.4 Example of a performance indicator
Annex A (informative) Example of performance indicators
Annex B (informative) Example of confidence-grading schemefor performance indicator systems
Bibliography [Go to Page]

About Us / Careers / support@madcad.com / 1.800.798.9296