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eLibrary > BICSI 009-2019, Data Center Operations and Maintenance Best Practices >

BICSI 009-2019, Data Center Operations and Maintenance Best Practices, 2019

BICSI International Standards
TABLE OF CONTENTS
INDEX OF FIGURES
1 Introduction [Go to Page]
1.1 General
1.2 Purpose [Go to Page]
1.2.1 ICT Operations
1.2.2 Facilities Operations
1.2.3 Data Center Management
1.3 Impact of Redundancy on Operations and Maintenance Procedures [Go to Page]
1.3.1 Standard Operating Procedures
1.3.2 Maintenance Operating Procedures
1.3.3 Emergency Operating Procedures
1.4 Categories of Criteria
2 Scope
3 Required Standards and Documents
4 Definitions, Acronyms, Abbreviations, and Units of Measurement [Go to Page]
4.1 Definitions
4.2 Acronyms and Abbreviations
4.3 Units of Measurement
5 Governance and Assessment [Go to Page]
5.1 Introduction [Go to Page]
5.1.1 Public Governance
5.1.2 Private Governance
5.2 Compliance [Go to Page]
5.2.1 Documentation
5.3 Voluntary Assessment Programs [Go to Page]
5.3.1 Overview
5.4 Types of Assessments [Go to Page]
5.4.1 Introduction
5.4.2 Risk Assessment
5.4.3 Data Center Operations and Maintenance Assessment
5.4.4 Security Assessment
6 Standard Operating Procedures [Go to Page]
6.1 Introduction
6.2 BICSI Class Definition and Standard Operating Procedures
6.3 ICT Cut-overs, Technology Refresh and Migration [Go to Page]
6.3.1 Cut-Overs
6.3.2 Change Control Process
6.4 Work Orders [Go to Page]
6.4.1 Introduction
6.4.2 Data Center Installation Work Order
6.4.3 Example of a Data Center Work Order Process for ITE
6.5 Work Safety [Go to Page]
6.5.1 Scope
6.5.2 Safety Planning
6.5.3 Safety Meetings and Briefings
6.5.4 Emergencies
6.5.5 Electrical Safety
Figure 6-1 Example of a LOTO Electrical Safety Form
Figure 6-2 Example of a LOTO Justification Form
6.5.6 Mechanical Safety
6.5.7 Personal Protective Equipment (PPE)
6.5.8 Work Place Safety Training
Figure 6-3 Example LOTO Custody of Equipment Flow Chart
6.5.9 Accident Reporting
Figure 6-4 Example of an Accident / Incident Reporting Form
6.6 Storage, Staging, and Related Tasks [Go to Page]
6.6.1 Storage
6.6.2 Staging
6.6.3 Packing and Unpacking
6.6.4 Manufacturer Testing
6.6.5 End User Burn-In
6.7 Interface with Data Center Users [Go to Page]
6.7.1 Data Center Service
6.7.2 Correspondences (Interface procedures)
6.7.3 Facility Operations
6.7.4 Facility Reports
6.7.5 Periodical Meetings
6.7.6 External Personnel Access
6.8 Equipment Delivery and Shipments [Go to Page]
6.8.1 Materials Management
6.8.2 Procurement Processes
6.8.3 Shipping Considerations
6.8.4 Receiving Materials
6.8.5 Handling Hazardous Materials
7 Security [Go to Page]
7.1 Introduction [Go to Page]
Figure 7-1 Security Measures
7.2 Risk and Threat Assessment
7.3 Regulatory and Insurance Considerations [Go to Page]
7.3.1 Introduction
7.3.2 Regulations or Laws Affecting Security
7.4 Data Center Security Plan [Go to Page]
7.4.1 Introduction
7.4.2 General Recommendations
7.4.3 Physical Security Plan
7.4.1 Cyber/IT Security Plan
7.5 Physical Security Systems [Go to Page]
7.5.1 Access Control
Figure 7-2 Levels of Access Control
7.5.2 Badging and Identification
7.5.3 Signage and Display Policy and Procedures
7.5.4 Fire Prevention, Detection and Suppression
Figure 7-3 Example of a Visually Distinctive Expired Badge
7.5.5 Video Surveillance
7.5.6 Monitoring and Alarms
7.6 Material Control and Loss Prevention [Go to Page]
7.6.1 Introduction
7.6.2 Recommendations
7.6.3 Classification and Confidentiality of Sensitive Resources
7.6.4 Hazardous Material Storage
7.6.5 Disposal of Media and Printed Material
7.6.6 Theft
7.7 Data Center Personnel [Go to Page]
7.7.1 Introduction
7.7.2 Hiring of Personnel
7.7.3 Reporting
7.7.4 Terminations of Personnel
7.8 Building Site [Go to Page]
7.8.1 Site Access and Egress
7.8.2 Security Guards
7.8.3 Office Areas
7.9 Assessments
7.10 Computer Room and Critical Facility Areas Special Considerations [Go to Page]
7.10.1 Requirements
7.10.2 Recommendations
7.11 Cyber/IT Security Policy and Procedures [Go to Page]
7.11.1 Introduction
7.11.2 Passwords
7.11.3 Information Control
7.12 Event Response [Go to Page]
7.12.1 Physical Security
7.12.2 Cyber/IT Security Event Response
7.12.3 Post-Mortem Processes and Policies
8 Maintenance Operating Procedures [Go to Page]
8.1 Introduction [Go to Page]
8.1.1 BICSI Class Definition and Maintenance Procedures
8.1.2 Maintenance Activities and Risk
Figure 8-1 Risk During Normal vs Maintenance Modes
8.2 Maintenance Document Library [Go to Page]
8.2.1 Introduction
8.2.2 Documentation
8.2.3 Maintenance Record Keeping
8.3 Maintenance Management [Go to Page]
8.3.1 Introduction
8.3.2 Maintenance Types
Figure 8-2 Example of Measurements Points for Vibrational Testing
8.4 Equipment Maintenance Plan [Go to Page]
8.4.1 Introduction
8.4.2 Maintenance Tasks for EMPs
8.4.3 EMP Elements
8.5 Maintenance Contracts [Go to Page]
8.5.1 Introduction
8.5.2 Requirements
8.5.3 Recommendations
8.5.4 Maintenance Specification
8.6 Routine Patrols and Inspections
8.7 Power Systems [Go to Page]
8.7.1 Introduction
8.7.2 Requirements
8.7.3 General Recommendations
8.7.4 Grounding and Lightning Protection
8.7.5 Utility Input Switchgear
8.7.6 Distribution Systems
8.7.7 Mechanical Equipment Power Supply
8.7.8 Control Systems
8.7.9 Transfer Switches
8.7.10 UPS (Uninterruptable Power Supply)
8.7.11 Backup and Emergency Power Systems
8.8 ITE Moves, Adds and Changes [Go to Page]
8.8.1 Equipment Maintenance Outages
8.9 Cooling Systems [Go to Page]
8.9.1 Introduction
8.9.2 Preventative Maintenance Program
8.9.3 Maintenance and Replacement of Components
8.10 Computer Room Airflow [Go to Page]
8.10.1 Introduction
8.10.2 Blanking Panels
8.10.3 Rail Blanking
8.10.4 Cable Access Holes
8.10.5 External Containment Functionality
8.10.6 Cable Hygiene
8.10.7 Access Floor System Maintenance
8.10.8 Floor Tile Placement
8.10.9 Room Sensors
8.10.10 Recommendations
8.11 Cabling Systems Maintenance [Go to Page]
8.11.1 Introduction
8.11.2 Recommendations
8.12 Building Systems [Go to Page]
8.12.1 Fire Detection, Suppression and Notification
8.12.2 Monitoring and Management Systems
8.12.3 Physical Security and Access Control
8.13 Area and Physical Space Maintenance
8.14 Spare Parts and Consumables [Go to Page]
8.14.1 Consideration
8.14.2 Management of Spares and Spare Parts
8.15 IT Network and Telecommunication Systems
9 Emergency Operating Procedures [Go to Page]
9.1 Introduction
9.2 Response Documentation
9.3 Internal Data Center Events [Go to Page]
9.3.1 Equipment Failures
9.3.2 Critical Services Failures
9.3.3 Operational Troubles
9.4 On-Site Events [Go to Page]
9.4.1 Initial Event Response
9.4.2 Upon Event Resolution
9.5 Offsite Events [Go to Page]
9.5.1 Initial Event Response
9.5.2 Upon Event Resolution
9.6 Emergency Response to Natural Disasters [Go to Page]
9.6.1 Initial Event Response
9.6.2 Upon Event Resolution
9.7 Emergency Response to Physical Security Breach
9.8 Emergency Response to Personal Injury [Go to Page]
9.8.1 Initial Event Response
9.9 Disaster Recovery [Go to Page]
9.9.1 Introduction
9.9.2 Plan
9.9.3 Personnel
9.9.4 Essential Disaster Recovery Components
9.9.5 Testing of Disaster Recovery Plans
9.9.6 Chemical, Biological, Radiological, Nuclear and Explosives
10 Management [Go to Page]
10.1 Operations Management Overview [Go to Page]
10.1.1 Service Operations
10.1.2 Service Desk
10.1.3 IT Service Management (ITSM)
10.1.4 IT Operations Management
10.1.5 Technical Management
10.1.6 Application Management
10.1.7 IT Security Management
10.1.8 Management of Facility Operations
10.2 Management Tools [Go to Page]
10.2.1 Overview
10.2.2 DCIM
Figure 10-1 DCIM System Outline Configuration
10.2.3 Infrastructure Asset Management
10.2.4 Configuration Management Data Base
Figure 10-2 Configuration Management Data Base (CMDB) Model
10.2.5 Building Management Systems (BMS)
10.2.6 Automated Infrastructure Management (AIM) Systems
10.3 Operational Management Modules [Go to Page]
10.3.1 Introduction
10.3.2 Asset Management Module
10.3.3 Network Discovery Module
10.3.4 Connectivity Management Module
10.3.5 Power Management Module
10.3.6 Capacity Planning Module
10.3.7 Dashboard Module
10.3.8 Workflow Module
10.3.9 End-to-End Resource Management
10.4 Service Provider Management [Go to Page]
10.4.1 Introduction
10.4.2 Cloud Service Models
Figure 10-3 Data Center Ownership Models
10.4.3 Cloud Installation Models
10.4.4 Cloud Considerations
10.5 Metrics and Measurement [Go to Page]
10.5.1 Introduction
Figure 10-4 Data Center Metrics
10.6 Change Management, Change Control, and Documentation [Go to Page]
10.6.1 Introduction
10.6.2 Scope
10.6.3 Requirements for Change Management Procedures
10.6.4 Types of Changes in a Data Center
10.6.5 Risk Classifications
10.6.6 Change Review Board (CRB)
10.7 Data Center Security [Go to Page]
10.7.1 Hardware Security Technologies
10.7.2 Firmware Security Technologies
10.7.3 Virtualization Security Technologies
10.7.4 Other Security Technologies
10.8 Operations Organizational Structure [Go to Page]
10.8.1 Introduction
10.9 Training [Go to Page]
10.9.1 Facility Systems
Appendix A Related Documents (Informative)
Blank Page [Go to Page]

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